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Free things are great, but they usually come with a catch. You wan't a free burrito from Chipotle? Well you're just gonna have to settle for BOGO or the occasional nationwide store closure. Fortunately, that's not the case with Papa John's. At Peyton Manning's favorite chain, if your pizza isn't up to snuff, all you have to do is call and complain and they'll send you another one for free. Easy as pie.
According CEO John Schnatter (aka, Papa John), the company doesn't really, "need a 'Quality Guarantee'," but is going to do this potentially harmful new promotion anyway because, "If we want to live by our commitment to provide, 'Better Ingredients and Better Pizza' we have to be able to deliver." And deliver it will—thousands of free pizzas to morally dubious customers, that is.
But it's not as easy as calling up Papa and simply saying, "I don't like my pizza." No, you're going to have to give him a real concrete reason why you deserve a new one. Papa John's terms and conditions state that "unsatisfactory conditions" include undercooked, overcooked, or damaged(?) pizza, or skimpy and wrong toppings. As long as you mention one of those and have your original receipt handy, you should be in the clear to get a brand spanking new pizza.
Unfortunately there is one minor catch: You aren't allowed to eat more than two slices of the original pizza. If you do, Papa John's, "reserves the right to collect your original pizza order at the time of your replacement pizza." Yeah ok. Something tells us the delivery person isn't going to want your partially eaten pie.
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