Burger King issued an apology last week after a woman in the UK, who is blind, said that employees refused to read the ingredients list for a brownie to her.
Medina Hall told the BBC that she went to the Folkestone, UK Burger King and informed them of her nut allergy, which can cause her "severe asthma attacks." Medina said she asked employees working there at the time to read the brownie's ingredients list aloud to her but said that they refused and told her they could only hand her the menu.
"I was shocked... had I eaten it and it had nuts in, I would've had a major asthma attack and ended up in hospital," she said.
Medina said that the reasoning she was given for the refusal was a company policy that states customers have to read menus themselves. Burger King apologized for Medina's experience but told the BBC in a statement that no such policy exists.
"We would firstly like to apologise to Medina, her experience this week is not reflective of the high standards we would expect within any of our restaurants. "Everyone should have an enjoyable experience when they visit us and we are looking into this matter further. I can also confirm that there is no such policy to refrain from reading allergen information to visually-impaired customers."
Delish did not immediately hear back from Burger King after a request for comment.
In the end, Medina said that she hopes menu items and allergy information will both be made accessible to all customers, echoing a similar call from Rachel Hollis in August, a deaf Burger King customer in the US who said she was denied drive-through service because the location was "too busy."
