You can put down your Allen wrenches and stop yelling at your family over which nail goes in where. IKEA has finally heard its customers' pleas for help and launched a new service that gives customers the option to receive at-home assembly service in select markets.
TaskRabbit, a service that matches customers with available freelancers, is partnering with six IKEA stores in the San Francisco and New York City areas so customers can receive at-home installation in as little as one day. The service will be rolled out to other major cities including Los Angeles, Miami, Houston, Boston, Washington D.C., and other cities later this year. Items purchased online can also be assembled with the service, as long as the customer lives the current available service areas.
TaskRabbit's IKEA service starts at $36, with a flat rate for each item that the customer wants assembled in their home. Shelves, bed frames, storage, and wardrobes are just some of the furniture options that customers can choose to have assembled. Other furniture options like bathroom items or kitchen and dining sets are not included, but users can use TaskRabbit's official website to request help with those items.
Customers can decide to order the service from the available locations or visit the TaskRabbit IKEA website. After booking the service, customers will be matched with a TaskRabbit freelancer and have the option to contact them before they come to confirm any details and provide information.
IKEA purchased TaskRabbit in late 2017, according to The New York Times. They previously worked together in a pilot program in the U.K. to offer at-home installation service for customers in the London area.
According to CNBC, TaskRabbit customers have always been able to request IKEA assembly service through their original freelancer request program. In the original service, customers pay workers a set rate per hour instead of per item. And because of that, a lot of freelancers have expressed their concerns over the flat-rate pricing. IKEA's new service only pays freelancers a flat rate per item assembled, no matter how long it takes to put together.
CNBC also reports that, according to TaskRabbit CEO Stacy Brown-Philpot, freelancers are seeing an increased volume in work requests and are earning higher incomes overall because of the new IKEA partnership. But if they have reservations, freelancers also have the option of opting out of the program and choosing their own hourly rates. Customers who are interested in paying their freelancers per hour can continue to use TaskRabbit's original freelancer program through the service's official website.
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